Twitter is Serious Stuff, Folks

January 18th, 2010 § 0

People listen to / read twitter. Graphic design, multimedia design.

Do you believe what you read?

It’s funny how people think.

Or not think, as the case may be.

A frustrated traveller in Britain decided he would vent his frustration via Twitter. As The Guardian reported, Mr Chambers made what could only be construed as a bomb threat in under 140 characters.

Did officials overreact? Isn’t this just Twitter, after all? Can’t people just take a joke?

No, no, and you must be kidding. If this was uttered verbally, it would have been considered a bomb threat. If it was only spoken, I’m sure that less than 769 people (the number following him on Twitter) would have heard. So, in essence, this is much much worse than a vocal utterance.

Consider the duality: Twitter is used by many as a form of communication to raise awareness of business matters, blog posts and services to gain web traffic, reach clients and advertise. It’s not a locker-room whisper game (anymore) and should be considered a major player in the matter of public relations for any company. So why would one person think they should use it to snicker to a couple of friends? What if he really did want to create panic and mayhem? What would he use, Facebook?

Twitter is serious stuff, and British authorities have made sure that it’s taken seriously.

Now, I wonder if Chambers is going to Tweet about his cell experience. Or has he learned to keep his mouth shut, lest he be heard?

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SiteCM: Professional Content Management

January 18th, 2010 § 2

Getting a professional, updatable website is now easier than ever.

ideaLEVER SiteCM Content Management

Manage it Yourself

NBurman Design is proud to be a reseller for SiteCM, the content management system by ideaLEVER.

SiteCM is a professional, solid and supported system that allows you to make all changes to the site after it is built. No more update charges – you make the changes when you need them done. It’s simple to use, but ideaLEVER will still provide training at site launch, plus provide support for the life of the site.

Get a demo of SiteCM here.

Real Training

When the site is complete, you get real, live training from a real, live person. No more forum hunting, Googling questions or bugging your IT department (who have no idea about webdesign anyhow).

You will learn how to login to your site, update the text, images, contact forms – even the rotating images in the head can be easily edited.

If you’ve used a word processor, you’ll have no trouble with SiteCM. And even if you haven’t, after the training is done, you’ll practically be an expert!

Real Support

With open source (so-called Free) content management systems, there is no one to call. If you have a problem, you find a nice, friendly forum, post your message and wait for somebody with a name like L33t_R4id3r1987 to quit playing Doom and reply to your post.

NBurman Design doesn’t believe in open source content management, because businesses need real solutions.

That’s why there is a toll-free hotline for all SiteCM customers, which is answered by the person who will actually help you.

No number pushing, no waiting on hold.

The Site You Get is Yours.

Looking good on the web doesn’t have to be expensive or complicated. At NBurman Design, we design all our sites from scratch. No templates, and no cookie cutters.

Easy to Buy

NBurman Design takes the guesswork out of pricing and ordering websites. You choose the size of site you need – no surprise endings here!

All sites include:

  • research of competition so that you fit in the industry, yet stand out from the rest.
  • clean, SEO friendly code makes your site easy to maintain and easier to find online.
  • three designs. We may be the pros, but it’s still your site. You still get some input!
  • photo preparation. All images are made to load fast in any browser.
  • no templates. The site you get is yours.

If you have questions about how websites are built,
contact us. We will be glad to answer any questions about workflow, procedure, technologies and results.

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Tech support is a little busy right now.

January 16th, 2010 § 0

drupal tech support, joomla tech support, SiteCM

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Words 4 the Webwise – Copywriting and Website Design

January 15th, 2010 § 0

Simon Rose, author,calgary copywriter, writer, presenter

Simon Rose, author, copywriter - no relation.

Two heads are better than one (unless one is Jethro’s) and in marketing that is particularly true.

I have recently teamed up with writer and author Simon Rose to provide copywriting services to my website design and development clients. In addition to his novels, numerous articles and teaching work with both adults and children, Simon also provides writing services, including creating content for websites, copywriting, editing, proofreading, brochures, advertising, marketing material, newsletters, regular blog entries and more.

Don’t be confused by the accents – we are not brothers. Not even close, geographically. But Simon is nevertheless a great person to work with, and we both look forward to being able to help you look your best online and in print.

Not sure if copywriting is for you? Drop me a line at contact(at)nburmandesign.com, or email Simon at sorcerersletterbox(at)gmail.com with any and all questions. You can also find more information about Simon on his website, Simon-Rose.com

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A Practical Use for Twitter

January 12th, 2010 § 3

Twitter- practical uses for Graphic Designers

Twitter- practical uses for Graphic Designers

Ever since signing up for Twitter a few months ago, its practicality has been growing on me. More than just a way to get fed endless streams of endless news, I have found it to be a rather useful community!

Case in point- yesterday’s fiasco.

A client of mine had trouble with her site. She couldn’t get it to appear in her browser, even after emptying the cache. I assured her that the site was live and could see it perfectly well in my browser. There are few things technologically frustrating than when someone else says ‘well, it works for me!’

Off to the Twitter community for testing.

Within seconds of sending a message with the website link to my 800 followers, I got the reply I was looking for. From Vancouver BC to New Hampshire, the site was alive and well according to five replies. This helped me narrow the problem. I was then able to assure the client that everyone else really was able to view her website. This was good news, since my client was due to appear on television the next day and hoped to draw attention to her (working) site on the air.

Except for hearing what people you’ve never met are doing in places you’ve never heard of, Twitter is a very useful, and practical community that allows people to communicate instantly. All of sudden, this social network has become a vital tool in the web and graphic design testing process.

Those that you have in your community will affect how useful it is. As a graphic designer, I don’t want to exclude other graphic and multimedia designers from communing with me. Creatives tend to be communal types anyhow, and even in other industries, it is often very useful and practical to be able to bounce ideas off others and get instant (or nearly instant) feedback.

How have you used Twitter in a practical way in your business?

By the way, thank you to all who responded. You’ll be on my #FollowFriday list (if you don’t know what that is, sign up on Twitter and follow me. See you Friday! )

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How to Shoot Video for Your Blog or Website

January 8th, 2010 § 2

Camcorders are great for recording video for blogs and online use.

Camcorders are great for recording video for blogs and online use.

Posting video on YouTube and adding appropriate tags is not only a great way to add value to your own site or blog, but also to attract traffic. In one bold step, you can impress your audience, educate clients, show off your new wares AND draw traffic to your website. Optimizing the video with the right keywords (the ones you are already using in your copy) is always a good idea too. Adding Multimedia to your site doesn’t have to be complicated or expensive. This time around, I’ll show you how to record and light video.

Lighting

Standard 3-point lighting. Use for blog videos and interviews.

Standard 3-point lighting. Use for blog videos and interviews.

First and foremost is lighting. Lighting is the most important aspect of any multimedia project, but more so with video. Photographers may be used to using one flash (maybe with a reflector) or available light, particularly sunlight. But video requires some extra attention when it comes to lighting. Thankfully there are some budget methods for lighting, for those of us without unlimited budgets. Remember to look at the scene before shooting. Examine where the light is strong and where the shadows lie. Lighting is not something you are going to correct later very easily, if at all. You will need to get this right first.
Start with a key light and add a lower powered fill light if possible. If you have a third light, add the backing light. A fourth light can also be used to light the background.

Halogen Work Lamp

Like all good ingredients of a budget DIY solution, these are available at any hardware store. They are rated between 150-500 and can be used as a key flood light for lighting large areas. For example, Rona have halogen work lamps for about $15 without a stand; $50 with a stand. The light from these can be rather yellow, so to make it more pleasing (ie closer to white), either purchase a 32K white bulb (ask the friendly people at Rona) or place a blue gel or clear plastic in front of the bulb. Your camera’s white balance will help too,but it’s always best to get things right at the source instead of correcting them later.

Reflectors

To fill in shadows, particularly on the opposite side of a key light, in place of the fill light (see diagram). Almost anything that is white or silver can be used. A quick tour around the house/office/garage/neighbour’s house/neighbour’s garage will probably yield all you need. Some suggestions:

  • Windshield sunshade – used to reflect sun in the summer, if you’re lucky enough to live in an area that gets that much sun. If you live in England, try something else.
  • Polystyrene sheet or tiles. You may find these in your ceiling. Put them back when you’re done. Don’t say you weren’t reminded.
  • Foamcore – available at stationery stores (and some stationary stores too).
  • Cardboard with aluminium foil coated on one side.  Baking foil can be easily applied with stick glue or white glue.

The Camera

Most laptops come with webcams built-in, which can be surprisingly high in quality. There is also a large number of after-market, external webcams available. Each will have the resolution stated and the compatibility with operating systems. Stay away from budget models as the frame rate can often be lower. HD video at 7fps (frames per second) is impossible to watch; if you’re posting online, lower resolutions at higher frame rates are preferred. Aim for between 15 and 30fps.
You can also use a camcorder with either a USB 2.0 or Firewire (IEEE1394) connection. Simply plugging it in, switching it to record mode and starting your software will be all you need to do. Naturally, refer to the manual to iron this step out, but once it’s connected it will be able to record straight to your computer. I have had great success with a Sony camcorder, even though it is a few years old. True plug-n-play, for once!

Audio

One of the biggest complaints I’ve heard about poor quality video is the standard of the audio. Microphones come in a variety of styles for different applications, but for video you will want to stick to one or two.

Lapel mic

Radioshack sell inexpensive solutions like this tie clip mic. Wireless options will be more pricey, but will make the experience much smoother.

Boom mic

While most handheld mics will be cardioids, a boom mic is usually a condenser attached to a boom. You may see these in DVD outtakes, where the operator has accidentally waved the thing into the shot. Positioned above the actor, these will stay (usually) out of the way and provide high quality audio. This may not exactly be a budget method, but if you have access to one, by all means make use of it.

Copy

Perhaps you don’t have time to memorize your entire script. An easy option is to put it all in a Powerpoint presentation on a laptop positioned near the camera. A remote control held out of camera shot will allow you to switch pages.

Renting Equipment

Alternatively, if you are particularly interested in higher quality video, renting equipment from time to time is an option. For roughly the same price as buying all this lower budget equipment, you could rent a professional rig for a day. Plan the day, get the location and other equipment ready ahead of time, and you’ll be able to shoot a number of short videos that you can then release periodically online.

Software

The most efficient way to record video (on either Windows or Mac platforms) is to use one of the best and easiest to use multimedia applications Quicktime Pro. For $29.99, you will be able to record, edit, encode and upload your video. It also has options for rerecording audio and embedding the finished product into your website or exporting in a format to upload to your blog. If you are a Mac OS X user, Photobooth is a very easy way to record video. For Windows, any software store will have an array of products that will do the job. Remember to look for ease of use and editing capabilites. Forget the list of effects – you won’t need them. And hopefully you won’t use them!
You’re not creating a Lord of the Rings sequel here, simply giving your business some motion, excitement, and a way to spread the word about what you do more efficiently to a wider audience.

Questions

If you have any questions about how to set up your lights, or camera, please ask away. I would be glad to help or at least point you in the right direction. I may be a multimedia expert, but remember that equipment and operating systems vary, as will your mileage.

COMING SOON

How to embed that video using Quicktime, YouTube and maybe some Ductape (keep it handy anyway, you never know when you’ll need it.)

Leave Comments >>

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If You Don’t Believe in Yourself, Who Will?

January 4th, 2010 § 0

Bumper stickers available. Order yours now.

Bumper stickers available. Order yours now.

From conception to consumption, every product and service will go through a number of steps of production. First comes the idea, then (hopefully) the research, design, planning, execution and delivery.
Whether you are producing websites, brochures, training programs, tennis shoes or hamburgers, no product would ever be released without each vital stage.

So which of these is most important? If you talk to anyone involved in design, they will tell you that people shop with their eyes and the design is crucial. A marketer will tell you that if nobody hears of the product, why bother producing it? The construction team will tell you that if the product is not built correctly, it would be worthless, no matter how well it is designed or marketed. I even heard from one marketing ’specialist’ that ‘designers are people who win awards for companies that go out of business’, citing as his proof one company that had spent a lot of money on an award-winning ad campaign and still filed for bankruptcy. To him, it was the designer’s fault.

As a designer and developer I can tell you that no website would ever do its job without the connectivity between an attractive and usable design and the functionality of the backend. Ugly websites that work and beautiful websites that don’t work are both just as useless!
It seems apparent that whoever you talk to, their industry is the most important. And why shouldn’t it be? I would much rather work with a programming guru who believes with all their heart that their job is the fulcrum of the universe, than one who merely hoped that their efforts might sell, as long as it was designed or marketed properly.

No matter which stage of development you are involved in, you have to believe (even with slightly blinkered vision) that what you do is absolutely crucial. If you didn’t, why would anyone do business with you?

By the way, in case you were wondering about the answer to the implied question here, design is the most important part of the process. Those other guys got it all wrong.

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Systems: Making Use of What You Have

December 30th, 2009 § 5

Have you read EVERY book you bought?

Have you read EVERY book you bought?

Instead of shopping for more features, have you considered learning to use the tools you have to their full potential?

Sometimes, you need more gear. There is always more software or hardware out there that will help you do your job better, cleaner and more efficiently. But sometimes there are systems right under your nose (literally, at times) that you may not be using to its capacity. These ideas arise from conversations with clients and vendors that are aware of the technologies but just left it sitting in the box, unwrapped.

Unwrap those presents gathering dust (perhaps literally) and find new uses for the ones you’re already using!

Webcam

Many newer laptops have webcams built in. How much easier could it be? If you’re without a webcam, there are dozens on the market, many of which offer advanced features like autofocus. How can the webcam help you?

  • Personal presence. When communicating occurs regularly online, putting a face (and a moving one at that) to your words and web presences will make your business more personable and real.
  • More personal than email/telephone. Even the age-old telephone has it’s drawbacks. With video, you are communicating with more than just your voice.
  • Use to clarify questions or concerns. Many times, a short video conference can help clear up matters quicker than a string of emails. Get to the point!
  • Communicate with body language. Depending on who you ask, body language accounts for between 60 and 90 percent of communication.
  • Budget Scanner. The webcam is not just for your face! In fact, I know one design company that uses it to scan animation sketches. Photograph receipts, inventory, and more.

Conference Calling

Conference calling is not new, and nor is video conferencing, but they are both surprisingly uncommon in small business usage. The savings and benefits are obvious …

  • Save time and travel expenses. Video conferencing even works in bad weather! Using Skype, iChat or Google Talk you never need to venture out in weather that humans were never meant to endure anyhow.
  • Bounce ideas between several parties. Get the whole team in on the conversation and save time (and email streams) going back and forth between parties.
  • Eliminate middle man syndrome. You ask the team leader, team leader asks the subcontractor, subcontractor takes three days to reply to team leader, team leader gets back to you the following business day. Why not all meet at once, on camera and resolve issues right away?

Email

  • Sort your own mail. Your email software (Outlook, Mail, Thunderbird, etc) is able to redirect your mail to folders to enable you to prioritize how you read mail. Answer important emails first and leave the  foreign Princely investment opportunities and lottery announcements for when you have more time. Or just delete them altogether. Group emails in categories or separate client emails so you can see instantly who is contacting you.
  • Automatic reply.  Autoresponders may seem impersonal, but they have their uses. For example, if an email came from an online order form,you can immediately confirm that the order was received, then follow up personally later.

Camera Phone

  • Illustrate your ideas quickly. When you can’t put that image or scene in words, a quick snapshot does the trick.
  • Receipts. If a vendor still requires the paper version, you can keep that in a box out of sight and out of mind, but many people will find the digital versions perfectly acceptable. The Apple Store, for example, will only issue a paper receipt if you ask for it; otherwise, your receipt can be emailed. How sensible and eco-friendly!
  • Address Book contacts. A great reminder of who is in your massive contact list is a photograph of those you have already met. “Would you mind if I gave myself a reminder of our meeting? This will help jog my memory later on.” Offer a contact-list snapshot in return, out of courtesy.
  • Another Poor-person’s scanner. Anything you may need to post on a blog, email or store digitally can be captured with your (probably little used) camera phone. Professional quality is not the issue here, just record keeping.

Your Bookshelf

Buying books is easy. Reading books is hard. Ok, it’s not that hard to read, but if you have ever bought a book and waited more than a week before reading it, you know that it takes a little more effort and determination to read the thing than to spend your afternoon with a latté in one hand and your head cocked to one side. Just so you know, here are the titles on MY shelf with bookmarks still in them:

  • How to Master the Art of Selling, Tom Hopkins
  • Art of Drawing Anatomy, David Sanmiguel
  • Getting Noticed on Google, Ben Norman
  • Think Big, Donald Trump

…plus a few Christmas present titles. I have work to do.

Most of these ideas and hints may seem obvious and elementary. Perhaps you are using them all anyway. Hopefully you have found one or two pointers that will help you save time and run your office and business more efficiently.

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Hours of Operation (Work to Live)

December 26th, 2009 § 0

Opening HoursWorking from home (yes, the secret is out), I thought it would be OK if I never announced my hours of operation. After all, I work all the time. Literally. Ask my wife.

However, for the sake of mental health, familial stability and domesticity (I work to live, not vice versa) , I have had to make certain rules. It’s a basic tenet of life that boundaries are a necessity. So one rule I had to make was that I didn’t work on weekends.

Except maybe Saturday mornings…maybe!

The problem is that there are many people – especially clients – who do work longer hours and all days. Not everyone has the same restrictions or boundaries.

So, I have found it necessary to announce ahead of time when I am available for work, how I manage phone calls, emails,etc, and announce when to expect replies.

Business Hours are as follows:

  • Monday to Friday : 9am to 5pm.
  • Deliveries: as above, plus Saturday 9am to noon. Saturday mornings set aside for web updates, final project deliveries, etc.
  • In-person meetings: by appointment. Evening meetings available after 7:30pm
  • Skype/Web cam meetings: by appointment.
  • Email/Voicemail: Expect replies within four business hours.
  • Lunch: 1pm to 2pm (subject to change)
  • Closed: Saturday noon to Monday 9am. Expect email and telephone replies Monday.
  • Holidays: Christmas Eve to Boxing Day; New Years Eve to following business day 9am.

NBurman Design will be closed on all Canadian Stat Holidays:

  • New Year’s Day – January 1
  • Good Friday – April 2
  • Easter Monday – April 5
  • Victoria Day – May 24
  • Canada Day – July 1
  • Labour Day – September 6
  • Thanksgiving – October 11
  • Remembrance Day – November 11

Exceptions may be made for emergencies only, but will be billed accordingly (regular rate + 50%)

I hope this makes the question of hours of operation a little clearer. Thanks for understanding!

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Yahoo! Hearts Creatives

December 15th, 2009 § 0

This video describes the client meeting very well from the creatives’ point of view. I’m really grateful for those who put this together because it helps communicate the other side of the fence very well. It’s almost as if we are now in a Post The-Customer-Is-Always-Right era.

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