Please bear with us.
My favourite word to dislike in the English language (I’m sure I could find more unpleasant ones in other languages) is the word ‘should’. As in, ‘it should work’.
Yes, it should work. Emails should transmit instantly, websites should always be up and running, attachments should always be exactly what you attached, and all computers should show your website the way it is designed.
Replace the word should with can.
The reality of technology is that sometimes there is no reason for that technical hitch. Hopefully it is temporary, and hopefully a work around is not necessary, but sometimes second best is the best.
This is not a cop-out, an excuse for incompetence or an admittance of guilt. Emails do sometimes take longer than a few seconds (I’ve seen some take hours, even days); sometimes attachments get corrupted; sometimes a server somewhere goes on vacation and the website you were looking for cannot be found.
Please bear with these little hitches – go for a walk, phone your Mum, whatever you do for a short break.
Service should be back to normal soon.